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Service Delivery and Continuous Improvement Strategies

Special Sale| CPD Accredited| FREE PDF Certificate & Transcript | Lifetime Access| Tutor Support | Free Exam

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Summary

Price
£15 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Service Delivery is the process of providing a product or service to a customer. It is important to understand the needs of your customers and to deliver a service that meets those needs.

Enrol now to embark on a journey of mastery and innovation in Service Delivery and Continuous Improvement Strategies. Take control of your future and unlock a world of opportunities.

Learning Outcomes:

  • Understand stakeholder dynamics and effectively engage with them to enhance service delivery.
  • Implement quality management strategies to ensure exceptional service and customer satisfaction.
  • Grasp the concept of continuous improvement and leverage it to drive positive organisational change.
  • Recognise the need for continuous improvement and develop strategies to address organisational challenges.
  • Acquire the knowledge to manage quality and uphold high standards in service delivery effectively.
  • Build cohesive teams and assign responsibilities to foster a culture of excellence.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

In our Service Delivery and Continuous Improvement Strategies course, you will delve into the intricacies of optimising service delivery and driving continuous improvement. Through a comprehensive curriculum, you will explore stakeholder dynamics, quality management, continuous improvement concepts, and more.

Our course equips you with the theoretical foundation and strategies to excel in service delivery. Dive into the principles of managing quality and learn how to exceed customer expectations through efficient and effective service.

Furthermore, you will discover the power of continuous improvement in transforming organisations. Understand the need for continuous improvement and learn strategies to identify and address areas of improvement. Develop the skills to drive change, lead teams, and foster a culture of excellence.

Who is this course for?

  • Professionals in service-oriented roles who want to enhance their skills in delivering exceptional service.
  • Managers and supervisors looking to improve their understanding of quality management and continuous improvement.
  • Individuals aspiring to advance their careers in service delivery and customer satisfaction.
  • Quality assurance professionals seeking to deepen their knowledge and expertise in service-oriented environments.
  • Anyone passionate about driving continuous improvement and achieving excellence in service delivery.

Career path

  • Service Delivery Manager (Salary Range: £40,000 - £60,000)
  • Quality Assurance Specialist (Salary Range: £30,000 - £45,000)
  • Continuous Improvement Coordinator (Salary Range: £35,000 - £50,000)
  • Operations Manager (Salary Range: £45,000 - £70,000)
  • Customer Experience Manager (Salary Range: £35,000 - £55,000)

Questions and answers

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Certificates

Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £9.99

Inside the UK student have to pay an additional delivery fee of £10, whereas International students are required to pay an additional fee of £19.99 to receive a hard copy of the certificate delivered to their address.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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